Law School Consumer Protection New Consumer Protection Law, 2019

New Consumer Protection Law, 2019

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1 hour in the week
1 hour
About this Talk

The new Consumer Protection Act, 2019 has been passed with the objective of addressing new and contemporary challenges that consumers face in today's digital era. The Act aims to provide timely and effective administration and settlement of consumer disputes.

The latest EBC Learning’s Talk aims to provide an overview of the new concepts introduced by the Consumer Protection Act, 2019, sector-specific consumer protection, scope of mediation in consumer disputes and pecuniary jurisdiction.

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Your most unhappy customers are your greatest source of learning.

Bill Gates
  • Talk: New Consumer Protection Law, 2019
    • 1. Introduction and status of e-commerce transactions
    • 2. Application to contemporary digital products
    • 3. Harm and product liability
    • 4. Applicability to the healthcare sector
    • 5. Applicability to the real estate sector
    • 6. Scope of consumer dispute under the CPA
    • 7. Availability of alternative dispute resolution mechanisms
    • 8. Consumer awareness initiatives under the CPA
    • 9. Determining pecuniary jurisdiction
    • 10. Dealing with non-compliance of orders


This Talk aims to demystify new concepts in the area of consumer protection and also provide clarity on queries that consumers as well as service providers may have during the course of their transactions, whether in the brick and mortar system or in the click and mortar system. Queries in relation to sector-specific issues have also been addressed here.

This Talk will be particularly relevant for consumers, sellers, service providers, law students, legal professionals as well as specialised professionals from various fields such as healthcare, real estate, e-commerce etc.


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Dr Pratima Narayan

Dr Pratima Narayan is an Advocate, mediator and Founder Partner of Techlawlogi Consulting LLP, a law firm based out of Bengaluru. She is an Editor and Consultant at EBC Learning. She has offered courses on Consumer Law, Arbitration, Ecommerce, Contract Law and Corporate Law on the platform. She has authored a book on “Electronic Commerce: Legal Compliance”, published by EBC. The book comprehensively outlines the various legal and regulatory framework and compliance for ecommerce players. Dr Pratima has served the legal academia for over two decades as a visiting faculty at various reputed law schools and business schools. Dr Pratima holds a doctorate in law from the National Law School of India University, Bengaluru.