New Consumer Protection Law, 2019
About Course
The new Consumer Protection Act, 2019 has been passed with the objective of addressing new and contemporary challenges that consumers face in today's digital era. The Act aims to provide timely and effective administration and settlement of consumer disputes.
The latest EBC Learning’s Talk aims to provide an overview of the new concepts introduced by the Consumer Protection Act, 2019, sector-specific consumer protection, scope of mediation in consumer disputes and pecuniary jurisdiction.
Your most unhappy customers are your greatest source of learning.
Bill Gates- Talk: New Consumer Protection Law, 2019
- 1. Introduction and status of e-commerce transactions
- 2. Application to contemporary digital products
- 3. Harm and product liability
- 4. Applicability to the healthcare sector
- 5. Applicability to the real estate sector
- 6. Scope of consumer dispute under the CPA
- 7. Availability of alternative dispute resolution mechanisms
- 8. Consumer awareness initiatives under the CPA
- 9. Determining pecuniary jurisdiction
- 10. Dealing with non-compliance of orders
- ☆ Feedback
Why Take This Course?
This Talk aims to demystify new concepts in the area of consumer protection and also provide clarity on queries that consumers as well as service providers may have during the course of their transactions, whether in the brick and mortar system or in the click and mortar system. Queries in relation to sector-specific issues have also been addressed here.
This Talk will be particularly relevant for consumers, sellers, service providers, law students, legal professionals as well as specialised professionals from various fields such as healthcare, real estate, e-commerce etc.
Instructors
Dr Pratima Narayan
Advocate & Mediator, Co-founder, Techlawlogi Consulting LLP
Dr Pratima Narayan has served the legal academia for over 20 years as a visiting faculty at various reputed law schools and business schools. Her expertise lies in areas of commercial contracts, consumer law, e-commerce and Intellectual Property Rights.
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tchopradelhi@gmail.com
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