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Law Consumer Protection Consumer Protection Law, 2019: Essentials

Consumer Protection Law, 2019: Essentials

About this Course

Consumerism as an ideology has come to stay in business literature, and the need to ensure consumer welfare has been long recognised by legislations all over the world. The new Consumer Protection Act, 2019 has been passed with the objective of addressing the new challenges that consumers face in today’s digital era. The Act aims to provide timely and effective administration and settlement of consumer disputes. 

This course has been curated to give an overview of the consumer protection movement in India, the new concepts introduced by the Consumer Protection Act, 2019, in addition to the widely recognised basic consumer rights and sector-specific protection of consumers and service providers. The course will help consumers, sellers, service providers, activists, lawyers and law students.

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Many people want the government to protect the consumer. A much more urgent problem is to protect the consumer from the government.

Milton Friedman

Course Overview


As a practitioner, this course will update you on the latest developments in consumer law and help you serve your clients. Recent trends have shown an upsurge in demand for consumer rights activists and specialised lawyers. If you are not well versed with the recent changes in Consumer Protection laws, you may lose out on your chance to help aggrieved consumers or wrongly accused sellers/ service providers. Having got a grounding into the fundamental changes, you can then go on to take the more advanced course on Consumer Law, which deals with consumer litigation.

As a consumer, this course will help you avoid situations arising due to lack of awareness of the types of goods and services covered under the statute, issues in different business-to-consumer transactions and concepts such as “defect in goods”, “deficiency in services”, “restrictive and unfair trade practices” etc.

As a seller or service provider, wrong notions and lack of awareness can often jeopardise your defence and result in you compensating consumers where it is not your fault or in some cases more than what the law prescribes. It is essential, therefore, to keep yourself updated with the recent developments in consumer laws.

Since this course also deals with sector-specific consumer protection, professional service providers such as medical practitioners will also find this course useful in frivolous medical negligence cases.


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Pratima Narayan

Dr Pratima Narayan is an Advocate and Founder Partner of Techlawlogi Consulting LLP, a law firm based out of Bengaluru. She is an expert in the areas of information technology law, intellectual property rights, commercial contracts and consumer protection law, and holds a doctorate in law from the National Law School of India University (NLSIU). She is an empanelled Mediator with the Indian Institute of Arbitration and Mediation and Indian Institute of Corporate Affairs. She has been instrumental in designing the technical process for online mediation at the Online Mediation Centre, a state-of-the-art mediation centre under the Ministry of Consumer Affairs at NLSIU, Bengaluru. Dr Pratima has also served the legal academia over the last 18 years as a visiting faculty at various law schools and business schools. Her book on “Electronic Commerce: Legal Compliance Handbook” is under publication with EBC.

Instead of gutting consumer protection, we should be expanding it.

Hillary Clinton


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